Electric Josh

Monday, May 13, 2002

9:45 - Trying to cancel my vestigial Earthlink account. I'm beginning to suspect that this is about to be a case study in scumminess. I called the general support number and was dumped into voicemail hell. After five minutes on hold, the recorded hold-voice told me about support numbers on the Earthlink site, so I found one specifically for cancelling service. I hung up and redialed only to be dumped into the exact same voicemail hell menu, the only difference being an estimated 35 minute wait replacing the earlier 15 minute wait. It could be that a bunch of people randomly called in the same 90 second span. Hmmmm.

10:05 - No signs of life from the phone, although the way the phone is cradled between my shoulder and my ear has my ear all bent and uncomfortable. Switching ears.

10:20 - Finally cancelled. I'm over half an hour older than I was at the beginning of that process. Time for bed. That sure was an exciting night. #